Frequently Asked Questions

ATT – 800-288-2020 

ANIMAL CONTROL – 847-949-9925 

XFINITY – 866-594-1234 

UVERSE – 877-617-5980

PACE BUS – 224-735-8678 

COM ED – 800-334-7661 

COM ED OUTAGE REPORT – 800-376-7693

NS GAS – 866-556-6004

NICOR – 888-642-6748 

METRA – 312-322-6777 

LAKE COUNTY 847-377-2000

For water service or problems that may occur with your service, please contact Lake County Public Works at 847-377-7500.

Comcast Xfinity is available throughout the Village. 866-594-1234

AT&T U-verse is available is select areas throughout the Village. Contact 800-288-2020 to find out if the services are available in your area.

Unwired is available is select areas throughout the Village. Contact 800-288-2020 to find out if the services are available in your area.

Viasat is available throughout the Village. 844‌-‌605‌-‌2426

The Village has a contract with Waste Management (WM) for residential garbage and recycling collection, as well as for seasonal yard waste and food scrapping collection. (Businesses and residents who are part of a HOA or management company contract may have an agreement with an alternate provide.) Please call WM directly at 800-964-8988 to set up service. Yard waste and food scrap collection service runs from April to late November and can be purchased from Waste Management on a seasonal subscription or by purchasing pay-as-you-go stickers at the Village Hall, Sullivan Center, Walgreens, Mariano's and directly through Waste Management. Please note that all trash, garbage and yard waste containers must be stored out of public view except on the date of pick up. You must contact WM for special pickups if the items are large or do not get picked up on the regular route. Do not place items in the parkway until the day of pick up.

The daily fee for parking at the Metra Station is $1.75 per vehicle. Parking is first come first serve. The Village Hall offers a 2-Month parking pass for those who use the train on a daily basis that prefer to have the convenience of a pass rather than a $1.75 in change. The pass costs $55.00 and covers 2 months at a time. Note, however, that the fee will be pro-rated as each week passes within the two-month period. Applications may be mailed into the Village Hall along with a $55.00 check two weeks prior to the beginning of a new two-month period. Your application will be processed and a parking pass will be mailed back to you

Passport Parking mobile app

The free app will allow residents and commuters to pay for parking from a mobile device. The daily price remains $1.75 per day, but there's a 37¢ per transaction user charge. Commuters can pay each day or buy a wallet in the app to draw on as needed. Commuters will also be able to monitor the time remaining on their parking session, view payment history, receive email receipts of transactions and manage their account at ppprk.com. Monthly Metra passes or use of existing terminals is not affected. In addition to Vernon Hills, the app can also be used to pay for parking in more than 50 other suburbs.

The Village does not provide wildlife removal services or animal rescue. You may contact the following if service is needed:

• ABC Wildlife                       847-220-6008
• County Wildlife Control    847-949-5655
• Critter Control                    847-991-9909
• Illinois Wildlife Control      815-337-2719
• JD's Wildlife Services       847-769-9905
• Wildlife Services, Inc.       847-394-9800
• Animal Control Specialists   847-827-7800
• MPS Wildlife Sevices          847-867-1113
• Mayhem Restoration           224-489-7575
• Erosion Control Consulting Inc    815-970-4089
• Prime Time Wildlife Removal   708-323-5969

 Stray Cats: The Village of Vernon Hills recommends contacting Spay and Stay for free-roaming and/or abandoned domestic cats in our area. Spay and Stay uses a humane technique called Trap-Neuter-Return (TNR) to control and reduce the population of unaltered cats. Call 847-289-4557 for more information.

The Village Hall offers Notary Services to the public free of charge, though availability of staff notaries and type of documents they may notarize is limited.  Vernon Hills Notary Service information  

Answer: Leaves, twigs, and branches that fall from trees become the responsibility of the property where they fall.  If a branch falls in your yard you would dispose of it. 

 When a house is damaged by a tree, the owner of the damaged house usually files an insurance claim.  Their insurance company may attempt to recover money from your insurance company.   The question of whether you are liable  depends on factors such as negligence, foreseeability, and whether the event was an act of nature. It's advisable to consult with a legal expert familiar with Illinois property law for specific guidance in such situations.

Answer: Generally, the law in Illinois allows you to trim a neighbor’s tree up to the shared property line.  Please be aware of the following: 

• Prune with care.  While you may have the right to prune the tree, you must do it in a reasonable manner  Pruning and/or root cutting should not cause unnecessary harm to the tree or compromise its structural integrity.

• Avoid trespassing. You can only trim a tree from your own property.  If you enter your neighbor’s property without permission to trim the tree it is considered trespassing. 

• Communication is key.  Speak with your neighbor to prevent a dispute.  They may not be aware that a branch is causing an issue on your property, and may prefer to trim the tree themselves.

• Legal disputes. If a friendly discussion doesn’t resolve the issue, legal action may be needed to address a dispute over tree trimming and/or property line disagreements.

• Consider using a professional.  Trimming a tree can be difficult and dangerous.  Using a professional tree service will ensure that the pruning is done properly and safely.