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Vernon Hills

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Feedback Survey

The Vernon Hills Police Department continuously strives to improve the level of service to the community. If you recently had contact with the Department, we are asking for your assistance. Please take a few minutes to complete this online questionnaire regarding your last contact with the Department.

Note: This survey is entirely anonymous. You do not need to provide your name. However, if you would like a response from our department, please include your contact information in the text box below. Your cooperation is appreciated.

When did your contact with the department occur?

   Today
   Within the past week
   Within the past month

What was the circumstance behind your contact with the Vernon Hills Police Department? (Check all that apply.)

   I was the victim of a crime
   I was the witness to a crime
   I was the driver in a traffic stop
   I was involved in a traffic crash (driver or passenger)
   I called to report something
   I received a traffic ticket
   I received a parking ticket or other fine
   I was arrested
   I needed assistance (please explain)

Please complete the following for each Department employee that you had contact with:

Employee

	Very High	High	Average	Low	Very Low	No Opinion / Not Applicable
Helpfulness
Interest in Situation
Courteousness
Level of Competence
Overall Attitude
Neatness/Appearance

Employee

	Very High	High	Average	Low	Very Low	No Opinion / Not Applicable
Helpfulness
Interest in Situation
Courteousness
Level of Competence
Overall Attitude
Neatness/Appearance

Employee

	Very High	High	Average	Low	Very Low	No Opinion / Not Applicable
Helpfulness
Interest in Situation
Courteousness
Level of Competence
Overall Attitude
Neatness/Appearance

If circumstances, in your opinion, suggested that follow-up contact be made with you, was the contact made?

   Yes
   No
   Not Applicable

Overall, how would you rate your contact with the Vernon Hills Police Department?

   My expectations were exceeded
   My expectations were met
   My expectations were not met

If we did not meet your expectations, please tell us why.

Please use the following section to enter any additional information. Please feel free to offer any suggestions you may have which would help us improve our services. If you would like a return reply regarding this incident, please include your name and phone number or email address in the box below. When finished, please press the "Send Message" button.

Comments

http://www.vernonhills.org/aboutpd/ContactSurvey.asp

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